Question 1

Do you offer discounts for purchasing multiple cases?

Accepted Answer

It depends! 😊If you’re looking to purchase 4 or more cases of sealed product, we may be able to offer special bulk pricing.Please reach out to us directly with the item(s) you’re interested in and the quantity you’d like to purchase, and we’ll be happy to see what we can offer.Bulk pricing varies by product, quantity, and availability.

Question 2

Why do some items say "Contact to Order"

Accepted Answer

In accordance with Upper Deck policies, we are unable to display pricing for Hobby Products until the product has been out for 180 days. However, these items are still available and in stock for purchase!

To inquire about pricing or place an order for products listed as “Contact to Order,” simply reach out to us, and we’ll be happy to assist you.

Question 3

I don't see the product I am looking for listed on the site

Accepted Answer

Our inventory changes daily and keeping the site up-to-date can be difficult. If you do not see the specific product you are looking for, please contact us directly via phone/text or email.

Question 4

How do Pre-Orders/Pre-Sales work?

Accepted Answer

We offer the option to pre-order on most products, allowing you to secure boxes and/or cases ahead of their official release. If you place a pre-order, your item will be ready for pick-up or shipment on the manufacturer’s release date, or the following business day. Orders will ship the same day if we receive the product before 2 PM CST.

Please note that manufacturer release dates may change without notice. We do not send notifications if a release date is adjusted. Keep an eye on the manufacturer’s updates for the most current information.

Question 5

Shipping

Accepted Answer

We package and ship all orders with a great level of care to make sure that your order gets to you securely.
In stock orders will ship within 1 business day from date of purchase
Pre-Order Items will ship within 1 business day after product release date. Refer to Pre-Order/Pre-Sell FAQ for additional information.  
You will receive a email with tracking information once your order has shipped
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For ALL Upper Deck Product:
We cannot sell or ship any factory sealed boxes or cases to Canada until it has been one full calendar year since the product's release date.
We cannot sell product to resellers until the product has been out for 180 days

Question 6

Do you offer price matching?

Accepted Answer

Short answer, Sometimes! 😊While we don’t offer traditional price matching on every product, select new Upper Deck products released within the past 6 months may qualify for our PRICE BEAT GUARANTEE.Found a lower advertised price from another hobby shop? Send us a link and, if the product qualifies, we’ll beat it!Our Price Beat Guarantee applies to advertised Hobby pricing from direct hobby shop websites and authorized retailers only. It does not apply to pricing found on eBay, Amazon Marketplace, Whatnot, auctions, or other third-party marketplaces.Product eligibility may vary, so if you find a better price, reach out and ask!

Question 7

What is the Return and Exchange Policy

Accepted Answer

Due to fluctuating market conditions all sales are final.

Frequently Asked Questions